Customer Service

Shipping & Delivery

FREE Priority Freight Nationwide!

Pay nothing for freight, just a handling cost

No minimum orders apply

Delivery takes 2 - 4 working days nationwide

Available for online purchases only

 
Need it URGENTLY?

We also offer express delivery services nationwide. Call us for a competitive rate.

Want it sent to a RURAL address?

We also send products to rural areas nationwide. Call us for a competitive rate.

Handling Fees:*

 

Total Order Value:

Cost:

$1 - $249

$8.50

$250 - $499

$12.00

$500 - $999

$15.00

$1000 - $1999

$25.00

$2000 - $2999

$35.00

$3000+

$50.00

* Handling fees do not include Saturday deliveries or deliveries outside normal business hours (8am to 5pm.)

Freight Terms and Conditions:
The handling fees are valid for consignments with a total cubic measurement of under 3m3. If your total consignment is above 3m3.
Freight Free is to main centres nationwide; charges may apply for deliveries in outer-lying areas.
ePackaging Shop Ltd reserves the right to change the handling fees at any time, however we will endeavour to advise you before your shipment is sent.
Free freight does not apply to hire items. Freight will be charged at cost to the client.

We only deliver to New Zealand addresses. 

Please note that a signature is required for all deliveries. The goods become the recipient’s property and responsibility once they have been signed for at the time of delivery.

PLEASE CHECK your package carefully for any signs of damage, IF goods are damaged in transit - DO NOT sign for them. Once you have signed for goods, the couriers will not honor any claims. IF you sign for damaged goods we cannot take any responsibility for goods damaged in transit.

If goods are lost or damaged in transit, please contact us within 7 business days. We will make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.

Most North Island addresses will receive goods within 1-3 working days, with the South Island being 2-4 working days after the goods are shipped. You will receive an email that confirms that your order has been dispatched along with the tracking number if available.

To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package.

Privacy & Security

ePackaging Shop Limited (we/us) is committed to protecting your privacy. We recognise that your personal information is confidential and we understand that it is important for you to know how we treat your personal information. Please read on for more information about our Privacy Policy.

 What information do we collect and how do we use it?

We may use the information we collect from you for the following purposes:

·         To assist us in providing you with a quality service

·         To respond to, and process, your request

·         To notify competition winners or fulfill promotional obligations

·         To inform you of, and provide you with, new and existing products and services offered by us from time to time

·         Any information we collect will not be used in ways that you have not consented to.

 If you send us an email, we will store your email address and the contents of the email. This information will only be used for the purpose for which you have provided it. Electronic mail submitted to us is handled and saved according to the provisions of the New Zealand Privacy Act 1993.

When we offer contests and promotions, customers who choose to enter are asked to provide personal information. This information may then be used by us to notify winners, or to fulfill promotional obligations.

We may use the information we collect to occasionally notify you about important functionality changes to our website, new and special offers we think you will find valuable. If at any stage you no longer wish to receive these notifications you may opt out by sending us an email.

 We do monitor this website in order to identify user trends and to improve the site if necessary. Any of this information, such as the type of site browser your computer has, will be used only in aggregate form and your individual details will not be identified.

 How does we store and protect your personal information and who has access to that information?

As required by the Privacy Act 1993, we follow strict procedures when storing and using the information you have provided.

We do not sell, trade or rent your personal information to others.

Only specific employees are able to access your personal data.

This policy means that we may require proof of identity before we disclose any information to you.

 What should I do if I want to change my details or if I don’t want to be contacted anymore?

At any stage you have the right to access and amend or update your personal details. If you do not want to receive any communications from us you may opt out by contacting us

 What happens if we make changes this Privacy Policy?

If we change any aspect of our Privacy Policy we will post these changes on this page so that you are always aware of how we are treating your personal information.

 How can you contact us if you have any questions, comments or concerns about our Privacy Policy?

We welcome any questions or comments you may have. Please feel free to contact us

 Security

We do not store your credit card details; during the transaction you will be directed to an Paypal secure website for the transaction to occur, once finished you will be returned to our website.

Returns & Replacements

Please contact us with any warranty queries or claims.

All freight incurred for any warranty claims or warranty returns are payable by customer.

It is normal that goods be returned to place of purchase at the customers cost. If the claim is a warranty issue, then you will not have to pay the freight for the repaired or replaced goods to be returned back to you.

Disclaimer

Product descriptions, typographic, pricing and photographic errors are unintentional and subject to correction. We regret, but are not liable for, incorrect photos, pricing or typographical errors. We reserve the right to refuse any order, for any reason.

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Payment, Pricing & Promotions

PAYMENT:

Account Order

This is if you have a monthly account with us. If you’re not sure please email sales@epack.co.nz and ask us.

SwipeHQ

You can pay by credit card via the SwipeHQ website.

Bank Transfer

You can pay us by direct credit via your bank’s online banking. You will be sent an order confirmation email with our bank account details. (You can also select this option to pay by cheque or cash but only on store pick up orders only.)

PRICING:

All pricing shown is + GST and freight. ePackaging Shop Ltd reserves the right to change the pricing at any time without notice.

PROMOTIONS:

From time to time ePackaging Shop runs promotions on selected products. The advertised price will only be available until the sale end date shown.

Viewing Orders

You can view all your past orders by simply going to ‘My Account’.

You can view the contents of your order, the status of the order and other information.

Should you have any questions about any orders please feel free to give us a call.

Updating Account Information

At any stage you have the right to access and amend or update your personal details by going to ‘My Account’. If you do not want to receive any communications from us you may opt out by contacting us